Job DescriptionJob Description
nWe are seeking an experienced and dynamic AVP of Professional Services to lead our growing Professional Services team
nThe ideal candidate will have a proven track record of successfully leading professional services functions in the SaaS industry
n,ensuring our clients receive exceptional service and are set up for long-term success. This role will be pivotal in driving customer adoption, increasing retention, and delivering measurable value through expert-led service engagements
nYou will manage the delivery of high-quality services to our clients, which includes implementation, training, consulting, and strategic guidance. As the Director, you will collaborate closely with product, engineering, sales, and customer success teams to align client needs with the company's strategic goals
n
n What You Will Be Doin
ng:
n Leadership & Team Manageme
n
- n
- nt:Lead and develop a high-performing Skilled Services team, fostering a culture of excellenn

nce,accountability, and continuous improveme
n
- n
- nt.Provide coaching, mentorship,



and career development to professional services leaders and project managen

nrs.
n Client Delivery & Succ
n
- n
- ess:Oversee the successful delivery of project implementations, and post-implementation services for clien
- nts.Drive the adoption of the company's SaaS solution and ensure projects are completed on time, within budget, and to the highest standan

nrds.
n Strategic Planning & Process Improve
n
- n
- ment:Collaborate with internal teams (sales, Account management, product, and customer success) to shape the company's service offerings and roan
- dmap.Identify opportunities for service automation, process efficiency, and innovation to improve service delivery and scalabin

n
- n
- lity. Financial Manan
- gementCustomer Advocacy & Collabon
- rationReporting & Mn

netrics
n Key Skills & Competen
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- n
- cies :-Leadership & Team Management - Strong people mana

📌 AVP Professional Services (Haryana)
🏢 PHC Partners
📍 Haryana