Here at Harris, we have 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing and we hope you can become an integral part of the Harris family.

Job Description-Patient Advocate (US Healthcare RCM)

Business Unit: Benchmark Solutions

Position Summary

The Patient Advocate serves as a key liaison between patients, healthcare providers, insurance payers, and internal Revenue Cycle Management (RCM) teams. This role is responsible for assisting patients with questions related to medical billing, insurance claims, account balances, payment responsibilities, and claim status while delivering exceptional customer service.

The ideal candidate will have experience supporting U.S. healthcare organizations and possess a solid understanding of the American healthcare system, medical billing, insurance processes, and revenue cycle workflows. Because this role involves direct interaction with U.S. patients,



candidates must demonstrate exceptional verbal communication skills with clear, fluent, and skilled English-speaking abilities.

Work Mode: Remote

Shift: (Night Shift)

Location: Mumbai(Vikhroli)

Key Responsibilities

Patient Support & Communication

Manage inbound and outbound patient communications regarding medical bills, insurance claims, account balances, payments, and reimbursement inquiries.
Educate patients on insurance benefits, deductibles, co-pays, co-insurance, and out-of-pocket responsibilities.
Provide clear and professional explanations of account activity and available resolution options.
Maintain a compassionate, patient-focused approach when handling sensitive financial discussions.
Return patient calls and emails within established service-level agreements (SLAs).

Revenue Cycle & Claim Support

Research and resolve patient billing and balance concerns by reviewing accou

📌 Patient Advocate (India)
🏢 Harris Global Business Services (GBS)
📍 India