Welcome guests warmly upon arrival.
Verify ID, register details, and assign room keys.
Process bills, collect payments, and issue check-out slips.
Upsell room upgrades or extra property services.
Reservations and Administration
Manage phone, walk-in, and online bookings.
Update guest profiles and room inventory records.
Maintain shift logs and handover notes.
Handle basic accounting tasks and balance cash drawers.
Guest Services and Communication
Answer incoming calls and direct inquiries.
Provide details on hotel amenities and local attractions.
Address guest complaints with a calm, qualified approach.
Coordinate special requests with VIP visitors.
Department Collaboration
Notify housekeeping about ready rooms, check-outs, or early arrivals.
Inform maintenance about any room repair needs.
Work with security to support guest safety and emergency steps.
📌 Front Office Associate (Kolkata)
🏢 Bloom
📍 Kolkata
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