About the Role
We’re looking for a sales and customer service skilled who lives at the intersection of fine jewelry and technology. You’ll drive revenue by nurturing leads and re-engaging existing clients, while supporting customers and trade partners across our e-commerce and B2B marketplace platforms — helping them navigate diamonds, gemstones, and fine jewelry with confidence, using modern tools to keep every interaction fast, accurate, and on-brand.

What You’ll Do
Sales
Meticulously follow up on sales opportunities and leads through to close, ensuring nothing falls through the cracks.
Proactively reach out to existing clients to re-engage them, uncover repeat business, and deepen relationships.
Track pipeline and follow-up cadences in our CRM, keeping stages and next steps current.
Identify upsell and cross-sell opportunities based on client purchase history and preferences.
Customer Service
Respond to customer and trade inquiries via chat, email, and phone with speed and polish.
Advise buyers on diamonds, gemstones, and jewelry specifications (4Cs, certifications,



settings, metals).
Manage orders, returns, and memos within Shopify and related platforms.
Troubleshoot account, checkout, and order issues, escalating technical bugs when needed.
Maintain accurate records in our CRM/ticketing systems (e.g., Intercom, Linear).
Collaborate with product, design, and operations teams to close the loop on customer feedback.

What You Bring
Solid working knowledge of diamonds and fine jewellery (grading basics, terminology, trade practices).
A proactive, self-starting approach to sales follow-up — comfortable owning a pipeline and driving it forward without being asked.
Hands-on comfort with Shopify (order management, basic admin navigation).
General tech fluency — comfortable learning new software, CRMs, and support tools quickly.
Fluent English with excellent written grammar and a professional, warm tone.
Strong organizational skills and follow-through; you don’t l

📌 Sales & Customer Service Associate — Fine Jewelry & Diamonds (India)
🏢 Unbridaled AI
📍 India