Job Summary:
The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.
The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with explicit direction, according to the client’s requirements and company standards.
Essential Job Responsibilities
Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
Obtain, examine and prepare client data for Intake
Assist in troubleshooting and resolving any client issues with delivered or hosted data
Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporting
Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
Ensures continuity of client service between shifts by providing clear hando