The Service Sales Coordinator is responsible for supporting the service sales
team in managing customer inquiries, preparing quotations, coordinating service
agreements, maintaining customer records, and ensuring timely execution of
sales-related activities. The role acts as a key link between customers, sales
teams, and internal stakeholders to achieve business objectives and enhance
customer satisfaction.
Key Responsibilities Sales Support
* Prepare and process service quotations, proposals, and contract documents.
* Coordinate with service engineers and operations teams for accurate pricing
and service scope.
* Follow up with customers on submitted quotations and pending orders.
* Support service sales representatives in achieving business targets.
Customer Relationship Management
* Handle customer inquiries related to AMC (Annual Maintenance Contracts).
* Ensure prompt resolution of customer issues by coordinating with relevant
departments.
Contract & Order Management
* Process service orders and maintain accurate records in ERP/CRM systems.
* Track contract renewals and proactively engage customers before expiry.
* Ensure all service contracts and purchase orders are properly documented and
archived.
Coordination & Administration
* Coordinate between sales, service, finance, and logistics teams for smooth
order execution.
* Maintain sales reports, customer databases, and service contract records.
* Generate periodic reports on quotations, orders, revenue, and customer
activities.
Business Development Support
* Identify potential opportunities for service contract renewals.
* Assist in lead generation and customer engagement activities.
* Support sales campaigns and marketing initiatives related to service
offerings.
Required Qualifications
* Bachelor's Degree, Business Administration, Commerce, or related field.
* 2-3 years of experience in service sales coordination, customer support,
inside sales, or related functions.
* Experience in
📌 Service Support Senior Coordinator (Bengaluru)
🏢 Vertiv
📍 Bengaluru
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