Job Summary

The Account Management Specialist – Senior is responsible for managing customer relationships, executing account strategies, and driving profitable business growth across assigned accounts. This role serves as a key interface between customers and internal stakeholders, ensuring customer satisfaction, commercial success, supply-demand alignment, and effective execution of sales and account management initiatives. The position supports revenue growth through strategic account planning, customer engagement, contract management, forecasting, and continuous improvement efforts while acting as the voice of the customer within the organization.

Key Responsibilities

Customer Relationship Management

Develop, maintain, and strengthen long-term relationships with assigned customer accounts.
Serve as the primary point of contact for customers, ensuring effective communication and responsiveness.
Act as the voice of the customer within the organization and advocate for customer needs and expectations.




Build trust and credibility with customers through proactive engagement and consistent support.
Measure customer satisfaction, analyze feedback, and implement action plans to improve customer experience.

Account Strategy & Business Growth

Support the development and execution of account strategies aligned with business objectives and customer requirements.
Identify opportunities to grow revenue through expansion of existing business and development of current opportunities.
Drive cross-business unit collaboration to maximize customer value and business growth.
Develop and maintain account plans, monitor progress against targets, and implement corrective actions when required.
Support strategic initiatives that improve customer relationships, profitability, and market competitiveness.

Commercial & Contract Management

Support contract negotiation, implementation, and compliance within authorized limits.
Collaborate with internal stakeholders to develop pricing strate

📌 Account Management Specialist (Pune)
🏢 Cummins India
📍 Pune