CIS - Discovery , SM , Event Mgmt (certifications mandatory)
• Solutioning and Design the ITOM solution using industry best practices.
• Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.