Roles & responsibilities

Role Summary:

The Supplier Relationship Manager operates within the Group Supply Management
function to optimise, govern, and enhance the performance of key suppliers
across the digital & technology domain. This role focuses on providing
analytical insights into supplier performance, conducting routine contract due
diligence, and maintaining robust risk and compliance oversight. The role
ensures supplier engagements deliver contractually required outcomes, are
governed by structured processes, and align with strategic priorities while
driving measurable performance improvement and operational resilience.

Contract & Performance Oversight

•Manage supplier contracts within the Digital and Technology domain
•Monitor service performance, KPIs, and SLAs.
•Ensure contract obligations are met and corrective actions are supported where
necessary

Financial Management & Spend Control

•Track budgets and actual spend against plans.
•Validate supplier charges and ensure financial commitments align with policies.




•Capture financial activities to meet Domain expectations.

Compliance, Change control & SoW management

•Assist in managing supplier compliance with contractual commitments
•Ensure robust assessment and documentation of variations, Statements of Work,
and change requests
•Align activities with category strategies and procurement governance.

Roles & responsibilities (Continued)

Supplier Performance Assessment & Remediation

•Conduct structured reviews of supplier performance
•Identify performance gaps and manage remediation actions
•Apply contractual remedies, such as service credits and financial recoveries.

Risk Management & Resilience

•Complete supplier risk assessments
•Maintain business continuity, exit planning, and risk mitigation activities
•Support throughout the contract lifecycle to ensure resilience.

Governance & Reporting

•Prepare inputs for quarterly business reviews and governance forums
•Deliver performance insights, co

📌 Manager (Bengaluru)
🏢 KPMG India
📍 Bengaluru