Travel Team Lead – USA & Canada Process

Location: Zirakpur / Chandigarh / Mohali
Industry: Travel / International Air Ticketing

Job Overview

We are looking for an experienced Travel Team Lead with strong knowledge of the USA & Canada travel process and hands-on experience with Amadeus GDS. The ideal candidate should be capable of handling international air-ticketing operations, leading a team, and ensuring excellent service and operational performance.

Key Responsibilities

* Lead and manage the USA & Canada travel process team.
* Handle international flight bookings, cancellations, reissues, refunds, and ticketing.
* Work confidently on Amadeus GDS for reservations and ticketing.
* Manage complex itineraries and provide suitable flight options.
* Monitor team productivity, quality, and daily performance.
* Train and support team members on Amadeus and USA/Canada processes.
* Resolve customer and operational escalations.
* Coordinate with airlines and internal teams to resolve booking/ticketing issues.




* Prepare and maintain daily/weekly performance reports.
* Ensure compliance with company processes and service standards.

Requirements

* Strong working knowledge of Amadeus GDS.
* Good knowledge of USA & Canada air-ticketing processes.
* Previous experience handling or leading a travel team is preferred.
* Strong knowledge of international fares, rules, reissues, refunds, and ticketing.
* Excellent communication and customer-handling skills.
* Ability to work under pressure and meet targets.

What We Offer

* Competitive salary based on experience and skills.
* Opportunity to lead an international travel operations team.
* Growth and career-development opportunities.
* Skilled and performance-driven work environment.

How to Apply

Interested candidates can share their updated CV at:

? [email protected]

📌 Travel Team Lead (India)
🏢 Explore My Travel
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