Company Description

Grand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinctive properties. The flagship Grand Hotel, Mumbai, designed by renowned architect George Wittet, is a landmark heritage hotel in South Mumbai. The second property, Valley View Grand Resort, Panhala, offers a serene mountain-top retreat with panoramic views, providing an ideal destination for leisure, celebrations and corporate stays.
The company is committed to providing warm, consistent and personalized service while maintaining the highest standards of guest comfort and hospitality across its properties.

Position Summary

This is a full time, on-site role for a Room Service – Order Taker, responsible for efficiently handling guest room service orders, coordinating with the kitchen and service team, and ensuring timely and accurate delivery of guest requests. The ideal candidate should have excellent communication skills, a pleasant telephone manner and a strong understanding of hospitality service standards.



The candidate will be responsible for accurately recording orders, communicating special requirements to the kitchen and following up to ensure guest satisfaction.
Experience
1–3 years of relevant experience in Room Service, F&B; Service, Order Taking, Restaurant or Hotel Operations

A degree or diploma in Hotel Management / Hospitality will be an added advantage.

Key Responsibilities

Receive and accurately record room service orders over the telephone.
Communicate clearly and professionally with guests while taking orders.
Have thorough knowledge of the menu, ingredients, portion sizes, preparation times and pricing.
Answer guest queries regarding menu items, preparation methods, cuisines and available options.
Provide information regarding wines and other beverages, including basic knowledge of origin, style and characteristics.
Confirm guest room number, order details, special requests and estimated delivery t

📌 Room Service (Mumbai Suburban)
🏢 Grand Hotel (Bombay
📍 Mumbai Suburban