Employee Knowledge & Content Strategy Manager
Reports to: VP HR Technology and Analytics
About the Role
We're hiring a Knowledge Base Manager to build and govern the HR knowledge function across our 10 operating companies (OpCos) and Centers of Excellence (COEs). This role will define the knowledge base strategy, operating model, content standards, and governance needed to connect HR content across ServiceNow, SharePoint, portals, and other systems so employees can easily access accurate, searchable, persona-relevant information through self-service, AI-enabled tools, and other employee experience channels.
Key Responsibilities
Design and maintain the HR knowledge architecture across ServiceNow, SharePoint, portals, and other content repositories, including taxonomy, metadata, article templates, and content standards
Establish content governance, including intake, review, approval, publishing, version control, retirement, ownership, and review cycles
Lead COE and OpCo governance forums to keep HR content current, accurate, compliant, and aligned to local, regional,



and OpCo policy variations
Partner with HR Technology, ServiceNow platform owners, Internal Communications, COEs, and OpCos to create a explicit, persona-relevant employee information strategy
Use ServiceNow analytics, SharePoint usage, search, chatbot, case trends, employee feedback, and content quality metrics to identify gaps, improve self-service adoption, and simplify the employee experience
Lead content inventory, cleanup, harmonization, migration, and ongoing maintenance across existing HR repositories, including SharePoint sites, portals, legacy tools, and team-managed content sources
Partner with HR Technology and digital workplace teams to ensure knowledge content is structured and connected for use in AI tools, search experiences, chatbots, portals, and other employee-facing channels
Enable HR content owners and SMEs through training, writing standards, templates, office hours, and practical guida

📌 Employee Knowledge (Bengaluru)
🏢 Fortive
📍 Bengaluru