Overview:

We are seeking a detail-oriented and proactive EHR / EMR Support Specialist to join our operations team. In this role, you will be the backbone of our provider onboarding process and the primary point of contact for resolving system-related challenges. You will ensure that our clinical platforms are configured correctly to support seamless patient care and efficient practice management.

Core Responsibilities:

System Implementation & Onboarding
Database Configuration: Spearhead the creation and initial setup of recent databases within PracticeSuite for incoming providers and clinical groups.
Client Provisioning: Ensure all provider credentials, facility settings, and practice-specific parameters are accurately mirrored in the system.

Support & Issue Resolution
Ticketing Management: Manage the ticketing queue, ensuring all client issues—from minor bugs to complex system requirements—are resolved within established SLAs.
Cross-Departmental Collaboration: Act as the technical liaison for emails and requests coming from Sales, Account Management,



and directly from clients to ensure a unified support experience.

Clinical Workflow Optimization
Workflow Mapping: Assist providers in translating their physical clinical workflows into the EMR environment, including intake forms, charting templates, and e-prescribing setups.
System Training: Guide clinical staff on best practices for using the EMR to reduce "clicks" and minimize administrative burden during patient encounters.
Troubleshooting: Diagnose and resolve issues related to lab integrations, pharmacy connectivity, and patient portal access.

Data Management & Reporting
CRM Maintenance: Keep our CRM (Customer Relationship Management) system meticulously updated with client status, contact info, and interaction history.
Usage Analytics: Generate and publish Monthly Usage Reports to be used by the Accounting department for billing and financial auditing.

Location – Kochi, Smartcity (Complete WFO)

Shift - 6:30

📌 EHR / EMR Implementation & Support - US Healthcare (India)
🏢 Practicesuite
📍 India