Role Overview
The Senior Integration Designer – Customer APIs leads detailed API and interface design for customer-facing and customer-operations capabilities. The role converts architecture, customer journeys, business processes, and nonfunctional requirements into implementation-ready API and integration designs.
Key Responsibilities
1. Lead API and interface discovery, current-state analysis, and detailed design for customer-facing integrations.
2. Design APIs supporting Energy & Utilities Cloud, Service Cloud, OmniStudio and OmniScript, the Clean Energy Module, Data Cloud, portals, mobile, billing, payments, notifications, and operational systems.
3. Create API specifications, interface designs, sequence diagrams, data-flow diagrams, mappings, message definitions, transformation rules, and error-handling requirements.
4. Define REST, event-driven, asynchronous, batch, webhook, pub/sub, and near-real-time designs consistent with architecture standards.
5. Document security, authentication, authorization, privacy, validation, monitoring, resiliency, and support requirements.
6. Analyze legacy interfaces, identify reusable capabilities, remove obsolete logic, and reduce redundant integrations.
7. Guide developers through design clarification, support testing and defect resolution, and maintain implementation-ready documentation.
8. Coordinate with architects, Business Analysts, Salesforce, SAP BTP, data, security, QA, and operations teams.
9. Use client-provided or client-approved AI acceleration tools when appropriate for analysis, requirements, design, development, documentation, testing, and defect resolution. Independently validate all AI-generated outputs for accuracy, security, maintainability, privacy, and compliance.
Required Qualifications
1. 8+ years of API or enterprise integration experience, including senior-level ownership of detailed integration design.
2. Solid experience creating REST API specifications, interface designs, mappings, sequence flo
📌 Senior Integration Designer (India)
🏢 PamTen
📍 India