Job Title: IT Helpdesk Engineer.

Job Summary

We are seeking a dedicated team player to join our IT department as an IT
Helpdesk / Support Engineer. The ideal candidate will have over 2 - 3 years of
experience in the IT industry, specializing in IT service support, remote
support, and system administration. The candidate will be responsible for
ensuring the smooth operation of our IT infrastructure, providing top-tier
end-user support, managing network configurations, and handling IT department
requirements.

Key Responsibilities

End-User & Remote Support: Provide onsite, telephonic, and remote support (using
MS Teams or any collaboration tools) to resolve functional and technical errors,
hardware issues, network issues and OS breakdowns.

System & Software Deployment: Install and configure operating systems (Windows
11, Ubuntu, Mac OS), push images to new laptops, and deploy specialized
software. Active Directory & User Management: Manage users, groups, and
computers in Active Directory, including creating accounts, resetting passwords,
enabling/disabling access,



and configuring user profiles based on
requirements.

Network & Infrastructure Setup: Configure and troubleshoot LAN networking,
shared drives, and network devices utilizing a robust understanding of the OSI
Model, TCP/IP suite, DHCP, DNS, NAT, and IPv4/IPv6.

Email & Communication Configuration: Configure and troubleshoot MS Outlook, MS
Teams etc. Security & Patch Management: Maintain application updates, update
critical patches and enforcing client-based policies to secure all computers
available in the production.

Asset Management: Maintain the IT asset database from deployment to scrap
workflow. Coordinate with vendors for warranty support and replacement parts.

Ticketing & Reporting: View error logs, raise tickets via ticketing tools or
reporting wide user impacts to respective teams.

Data Recovery & Printer Setup: Perform basic data recovery for corrupted drives
or documents, and ha

📌 IT Helpdesk Engineer (Attibele)
🏢 Fortinet
📍 Attibele