Job Profile: Assistant Service Manager
Company: POCT Services
Location: Meerut
Experience: 4-6 years

Role Summary:
To support in smooth working of field Engineers by ensuring timely response, for their queries and maintain document of all activities performed by Engineers in the field. Application of his/her skill and responsible for defining the final service(s) by managing Service Level Agreements (SLAs) and ensuring that services meet the customer requirements.

Job Responsibilities:
Should ensure to Respond the customer & supporting staff queries in a timely and accurate way via phone, email or chat Handling customer queries and provide solution.
To Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
To Ensure Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions




To Overseeing the team’s movements and making to improve challenges & ensuring timely completion of tasks with maintaining quality standards.
Manage daily operations according to assigned calls and after completion of calls, scheduling his visits if any with customers and update his Reporting Manager.
To Optimize service processes and provide feedback with concern person and maintaining inventory levels of parts and supplies & follow-up with office team.
Providing regular reports to the Service Manager and Department & Effectively communicating with staff and his team mates.
Analyzing customer feedback & identifying areas for improvement, and implementing changes to enhance service delivery.
To Develop and implement the service strategies to enhance customer experience and meet service objectives
Should ensure to share each information with the field staff collected from management.
Should fulfill any other additional job duties as assigned by management.

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