Lyzr, in a minute
Lyzr is an enterprise software company that helps large organisations put AI agents — software that handles real tasks on its own — to work in their everyday operations. Most companies’ AI projects never move past the pilot stage; Lyzr provides the platform that takes them into dependable, day-to-day use. Today, 500+ enterprises build on Lyzr, more than 1,000 agents run live in production, and 85% of Lyzr projects reach production against an industry average of roughly 30%. Customers include Accenture, WTW, Hitachi, and Verifone, and the company recently raised $100M at a $500M valuation.
Once an agent is live, the real work begins: making sure customers adopt it, grow with it, and succeed with it. That is this role.
The role
This is a player-coach role in our Customer Success function. You will own a book of enterprise accounts directly — driving adoption, spotting expansion signals, and generating CS-qualified leads — while also raising the bar for the CS team around you through coaching and better operating practices.



You will work hands-on with our delivery teams and account executives so that customers see value continuously, not just at renewal time. There is no sales quota; your success is measured in adoption and customer outcomes.
Team: Applied AI — Customer Success
Experience: 8+ years overall, including 5–8 years in enterprise customer success
Location: Bangalore
What will make you win this role
These are the core requirements — the substance of the job.
Enterprise CS management experience. 5–8 years managing enterprise customers through onboarding, adoption, and growth.
A reliable book of business. You have managed accounts averaging $100K–$250K in annual value, with a total book in the $2.5M–$5M range.
Adoption-led growth. You drive product adoption and generate CS-qualified leads without carrying a quota — expansion follows value, and you know how to make that visible.
Cross-functional partnership. You work closely with delivery teams,

📌 Customer Success Manager (Bengaluru)
🏢 Lyzr AI
📍 Bengaluru