WE ARE HIRING
Role: Customer Support – Non-Voice
Location: Pune
Experience: 1+ Years
Language: C1 English – Mandatory
Communication: Excellent English Communication Skills
Interview Mode: Face-to-Face (F2 F)
Key Responsibilities:
• Handle customer queries and provide accurate resolutions through non-voice channels
• Respond to customer concerns professionally and efficiently
• Maintain high standards of customer service and customer satisfaction
• Understand customer requirements and provide appropriate solutions
• Maintain accuracy while handling customer interactions and documentation
• Follow process guidelines, quality standards, and SOPs
Candidate Requirements:
1+ years of experience in Customer Support / Non-Voice process
C1 level English proficiency – Mandatory
Excellent written and verbal communication skills
Robust comprehension and problem-solving skills
Good typing and documentation skills
Customer-focused approach
Comfortable working in rotational shifts, if applicable
Thanks