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Job Descriptio
n As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail
.
Location: Airoli, Navi Mumb
ai Mode: Work From Offi
ce Shift: US Shift (Night Shif
t)Weekly Off: Saturday & Sunday Fixed O
ff Experience: Fresher / Experienc
ed Salary: ₹3.30 LPA (CT
C)Facility: One way (dro
p)
Roles & Responsibilit
ies: Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and cover age. Provide accurate information regarding eligibility, deductibles, payments, and prior authorizati ons. Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guideli nes. Resolve customer queries promptly with a customer-first appro ach. Escalate complex issues to appropriate departments when nee ded. Stay updated with system changes, policy updates,



and meet quality and productivity targ ets.
Desired Candidate Pr
ofile Excellent verbal and written English communication sk ills. Robust comprehension, analytical, and multitasking abili ties. Basic knowledge of business writing and email etiqu ette. Customer service-oriented with polished soft sk ills. Not pursuing any full-time educational co urse. Comfortable with Work From Office and Night Sh ifts. Willing to relocate within Wipro Transport Boundary (if outstat ion). Must carry original Aadhaar card and PAN Card.
Note: Pursuing candidates are not eli
gible. Candidates with BPO experience and complete documents will be given prefe
rence.
Perks & B
enefits Performance-based inc entives One-way cab facility (drop) within transport bou ndaries Night shift allowance up to ₹3,00 0/month Structured training program to enhance skills Opportunity for long-term career growth withi n Wipro

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