Position Overview
We are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2 B and D2 C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved quick, and every delivery milestone is tracked without gaps.
Key Responsibilities
Supervising Order Processing & Fulfilment
Supervise daily B2 B and D2 C order processing, picking, packing, and dispatch across Shopify D2 C, Amazon, Nykaa, Myntra, Tira, and other B2 B channels. Ensure order SLAs are met consistently across Shopify D2 C, Amazon, Nykaa, Myntra, Tira, and other B2 B orders. Maintain packaging quality standards aligned with brand guidelines Logistics Coordination
Serve as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordination Coordinate with B2 B partners for inward and outward logistics, purchase orders,



and delivery confirmations Proactively track shipments, flag delays, and drive resolution before customer escalations Disputes & Claims Management
Raise, track, and follow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports), and damage claims with shipment partners and B2 B partners Maintain documentation and MIS for all open disputes and resolution status Coordinate with the finance team for COD remittances Unicommerce & Systems Management
Manage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment tracking Ensure accurate SKU-level inventory movement records and flag discrepancies proactively Liaise with the tech/marketplace team for any Unicommerce integration issues Requirements
2–4 years of experience in logistics/supply chain operations in an e-commerce or D2 C brand environment Hands-on experience with

📌 Senior executive logistics (Uttar Pradesh)
🏢 The Formularx
📍 Uttar Pradesh