Key Responsibilities

1. Flight Booking & Ticketing
- Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.
- Search and compare fares, schedules, availability and applicable fare rules.
- Make reservations and issue tickets accurately within defined timelines.
- Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
- Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.

2. Reissue, Cancellation & Refunds
- Process ticket cancellations, refunds and reissues as per airline fare rules.
- Handle schedule changes, flight cancellations and involuntary changes.
- Calculate applicable cancellation charges, reissue fees and fare differences.




- Coordinate with airlines, consolidators and suppliers for refund follow-ups.
- Maintain accurate records of pending refunds and outstanding cases.

3. B2B Travel Agent & Corporate Support
- Provide ticketing and reservation support to Zourney's travel agent and corporate customers.
- Respond quickly to booking and ticketing requests received through phone, email and internal platforms.
- Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.
- Coordinate with the sales and

📌 Air Travel Ticketing (Gurugram)
🏢 Zourney.in
📍 Gurugram