Job Description

Job Title: Package Consultant - ServiceNow

Experience Required: 7+ Years

Location: Pune/Bengaluru/Chennai (On-Site)

Employment Type: Full time

Position Overview

We are seeking an experienced Package Consultant – ServiceNow with a deep specialization in IT Asset Management (ITAM) and IT Operations Management (ITOM) to drive enterprise-level transformation. In this role, you will act as the vital bridge between IT operations, business stakeholders, and technical delivery teams.

You will lead initiatives to modernize Configuration Management Databases (CMDB), streamline automated Discovery, optimize hardware/software asset lifecycles, and enhance operational workflows within the ServiceNow ecosystem. The ideal candidate brings a blend of technical domain expertise, rigorous data governance standards, and strong stakeholder leadership.

Key Responsibilities
- Requirements Engineering & Solution Delivery: Engage directly with cross-functional enterprise stakeholders to elicit, analyze,



and translate complex business needs into precise functional specifications, user stories, and technical delivery roadmaps on the ServiceNow platform.
- ITAM & ITOM Architecture Support: Overseationalize end-to-end IT Asset Management (HAM/SAM) and IT Operations Management processes. Drive implementation strategies across CMDB, ServiceNow Discovery, Service Mapping, Event Management, and Orchestration.
- CMDB Health & Data Governance: Enforce data quality standards, health metrics, and automated governance frameworks across the Configuration Management Database to ensure an accurate, single source of truth for enterprise IT assets.
- Lifecycle Optimization: Design, refine, and optimize end-to-end asset lifecycle workflows—from procurement and deployment to maintenance, renewal, and decommissioning.
- Stakeholder Alignment & Process Transformation: Facilitate alignment between IT Operations, Security, Procurement, and Business Units. Champion best practices, ITIL fram

📌 Package Consultant – ServiceNow (Bengaluru)
🏢 Clevanoo
📍 Bengaluru