To provide end-to-end front-end operational support for Trade Finance transactions, ensuring accurate processing, timely customer service, regulatory compliance, and coordination with internal stakeholders for smooth execution of trade finance products and services.
Key Responsibilities
Trade Finance Operations
- Handle front-end processing of Trade Finance transactions including:
- Letters of Credit (LCs)
- Bank Guarantees (BGs)
- Import and Export Finance transactions
- Documentary Collections
- Bill Discounting and Trade Loans
- Scrutinize transaction documents for completeness and compliance with internal policies and regulatory requirements.
- Ensure accurate data entry, transaction booking, and maintenance of records in operational systems.
- Coordinate with branch teams, relationship managers, operations units, and customers for transaction processing.
Customer Service & Relationship Support
- Act as the primary operational point of contact for customers regarding trade finance transactions.
- Resolve customer queries within defined service timelines.
- Support relationship teams in delivering superior client service and turnaround times.
Compliance & Risk Management
- Ensure adherence to RBI guidelines, FEMA regulations, UCP 600, URDG, and internal compliance policies.
- Identify operational risks and escalate exceptions promptly.
- Maintain audit-ready documentation and support internal/external audits.
Process Management
- Monitor pending cases and ensure timely closure.
- Track transaction status and provide updates to stakeholders.
- Participate in process improvement initiatives to enhance operational efficiency and customer experience.
Eligibility Criteria
Educational Qualification
- Graduation Mandatory (Commerce, Finance, Banking, Economics, Management, or related disciplines preferred).
Experience
- 2 to 4
📌 CUSTOMER CARE ASSISTANT-WBG OPERATIONS (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai
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