Summary of Position:
We are seeking a Sr. Associate I, Digital Adoption Specialist - WalkMe to drive adoption and user enablement across Alcon’s Surgical Digital Health solutions. This role will design and deliver in-app guidance, training experiences, and adoption strategies that help surgeons, clinical staff, patients, and commercial teams effectively use digital products. Working closely with Product, IT, and business stakeholders, you will transform complex workflows into intuitive user experiences using WalkMe.
Key Responsibilities:
Digital Adoption & WalkMe
Design, develop, and maintain WalkMe solutions (Smart Walk-Thrus, SmartTips, Launchers, onboarding flows).
Configure targeting, segmentation, and personalization.
Optimize adoption experiences across Digital Health applications.
Training & Enablement
Develop role-based learning journeys and training content.
Simplify complex workflows into effective in-app guidance.
Apply instructional design and adult learning best practices.
Analytics & Optimization
Monitor adoption, engagement, and completion metrics.




Identify friction points and drive continuous improvement.
Measure and report user adoption and training effectiveness.
Stakeholder Collaboration
Partner with Product, IT, Engineering, and business teams.
Gather requirements and translate user needs into adoption solutions.
Support digital transformation and change initiatives.
Change Management
Drive adoption strategies for product launches and enhancements.
Reduce reliance on traditional training through digital guidance.
Support communication and user engagement plans.
Key Requirements/Minimum Qualifications:
Required
Bachelor's Degree with 3–7+ years in Digital Adoption, Training, Learning & Development, or Change Management.
Hands-on experience with WalkMe or similar DAP platforms (Whatfix, Pendo).
Configuration of WalkMe on the application.
Solid instructional design and stakeholder management skills.
Knowledge of HTML, CSS, and basic JavaScript.
Pre

📌 Sr. Associate I, Software Engineering (Bengaluru)
🏢 Alcon
📍 Bengaluru