GCL: E

Introduction to role:
Are you ready to turn complex operations data and processes into decisions that accelerate medicines to patients? As Senior Manager, Operations, GBS Process & Analytics Services, you will be responsible for a high-value portfolio and lead the delivery of process and analytics solutions that free capacity, reduce risk, and improve experience across global operations. Based in Lisbon, Chennai, or Warsaw, you will partner with senior leaders across our operations landscape to realize measurable business outcomes at speed and scale.
This role blends strategic customer leadership with hands-on delivery. You will find opportunities worth tens of millions annually, build robust cases, and orchestrate multi-service solutions spanning process re-engineering, cognitive automation, and advanced analytics. Can you envision being measured by verified outcomes, adoption, and collaborator advocacy rather than results alone? Join a team where rigor, pace, and impact are the norm—and where your work directly chips in to how we serve patients worldwide.
Accountabilities:




Strategic Collaborator Leadership: Build and sustain positive relationships with senior collaborators across operations; convert relationships into long-term sponsorships and co-owned value roadmaps aligned to strategic objectives.
Portfolio Ownership and Value Realization: Take end-to-end ownership of a $200k–$2m initiative portfolio—from chance identification and prioritization to benefits verification—delivering validated financial and non-financial outcomes, including savings, productivity uplift, recharge targets, and NPS.
Project and Program Delivery Excellence: Lead full lifecycle delivery across multiple concurrent initiatives; define clear achievements and success metrics, allocate resources effectively, and ensure projects land on time, on budget, and to agreed quality standards.
Drive discovery by using process and task mining with data from SAP, Veeva, and Salesforce pla

📌 Senior Manager-Operations, GBS Process (Chennai)
🏢 AstraZeneca
📍 Chennai