Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Outstanding Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.



Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.

Key Responsibilities

Operational Support (Primary Scope)

Monitor, analyse, and resolve incidents across PAX applications (e.g., Self-Service Bag Drop, Touchpoints, CUPPS/Smart Path, Flex etc.).
Perform structured troubleshooting following proper sequencing (logs → components → dependencies → integrations).
Execute standard operating procedures (SOPs), runbooks, and health checks.
Escalate issues appropriately with clear technical notes and diagnostic details.

Application Troubleshooting

Interpret application logs, hardware connectors, API flows, and backend telemetry to identify root causes
Understand end-to-end application flow (UI → middleware → backend → hardware → external systems).
Work with SRE, Engineering, and Field Ops to support investigations and post-incident reviews.

Scripting & Automation

Write, maintain, and improve scripts (PowerShell, Python, Bash, o

📌 Associate Specialist Service Operations (India)
🏢 SITA
📍 India