Job Purpose

Job Description – IT Hardware & Support Executive

The IT Hardware & Support Executive will be responsible for ensuring the smooth functioning, maintenance, troubleshooting, deployment and lifecycle management of the organization’s IT hardware and end-user devices. The role will provide day-to-day technical support to employees, maintain IT asset records, coordinate repairs and warranties, and ensure timely availability of IT equipment.

The position will act as the first point of contact for hardware-related issues and will coordinate with internal teams and external vendors for timely resolution.

Key Responsibilities

Hardware Installation & Troubleshooting
Install, configure and maintain desktops, laptops, monitors, printers, scanners, UPS, projectors and other IT peripherals.
Diagnose and resolve hardware issues related to desktops, laptops, RAM, hard disks/SSDs, keyboards, mice, displays, printers and other peripherals.
Perform hardware replacement, upgrades, preventive maintenance and basic repair activities.




Troubleshoot operating system and basic application-related issues.
Prepare and configure laptops/desktops for current employees and replacements.
Ensure systems are properly configured before handover to users.
IT Asset Management
Maintain an updated IT Hardware Asset Register covering laptops, desktops, monitors, printers, networking equipment and other IT assets.
Record asset allocation, movement, transfer, repair, replacement, return and disposal.
Ensure every IT asset is properly tagged and assigned to the concerned employee/location.
Conduct periodic physical verification of IT assets and reconcile discrepancies.
Maintain records of serial numbers, asset IDs, warranty details, purchase dates and current users.
Support the complete hardware lifecycle from procurement and deployment to recovery and disposal.
Employee IT Support
Provide first-level technical support to employees for hardware and connectivity issues.
Attend IT complaints/ticke

📌 Executive (Jaipur)
🏢 AH International Private
📍 Jaipur