Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

This position will serve as a key member of the Insurance/Finance Team of Gallagher Service Center LLP. Will be reporting to the Service Delivery Manager.

How you'll make an impact

Responsibilities:
The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.




This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
The ability to motivate, instill accountability and achieve results.
Effectiveness of a team of Process Associates.
Prepare MIS reports.
Interact with Customers and manage their queries.
This position will require providing day-to-day coordination on the activities of the team.
Attending and responding to written/electronic correspondence.
Candidate should have been in a Team Lead role, on papers for at least 1year
Should have exposure to handling 10+ FTEs.
Additional Responsibilities:
Positive attitude and should be adaptable to work in dynamic environment.
Ability to generate process improvement ideas through Kaizen and projects.
Enhances organization reputation by taking ownership and accountability.

About you

Qualification:
Major- Graduate/Post Graduate (Preferably Commerce).
Deg

📌 Assistant Manager (India)
🏢 Gallagher
📍 India