Job Summary:
We are looking for an experienced Deputy Manager - ORM with a robust focus on Online Reputation Management (ORM) to join our dynamic team. In this role, you will be responsible for managing client relationships, developing and executing ORM strategies, and ensuring our clients' online presence is positive, impactful, and aligned with their brand identity. You will work closely with cross-functional teams to safeguard and enhance the digital reputation of our clients in a rapidly evolving digital landscape.

Key Responsibilities:

Client Relationship Management:
Build and maintain strong, long-lasting client relationships.
Serve as the primary point of contact for clients, ensuring effective communication and understanding of their ORM needs.
Regularly meet with clients to discuss their goals, performance, and strategy for online reputation management.

Strategy Development & Execution:
Develop and implement customized ORM strategies tailored to each client’s brand, objectives, and target audience.
Monitor online sentiment, reviews, social media mentions,



and search engine results to proactively manage and mitigate negative content.
Collaborate with internal teams (content, SEO, social media, PR) to drive reputation-building initiatives.

Monitoring & Reporting:
Track online reviews, mentions, and social media trends related to clients and create detailed, data-driven reports.
Analyze performance metrics and provide clients with actionable insights to improve their online reputation.
Regularly report on key performance indicators (KPIs) such as sentiment analysis, online ratings, and share of voice.

Crisis Management:
Respond swiftly to any reputational crises or negative publicity, working to mitigate damage to the client’s brand image.
Collaborate with legal, PR, and communication teams when necessary to address complex issues or manage high-impact situations.

Team Collaboration:
Work closely with other account managers, digital marketers, content cr

📌 Manager - ORM (Gurugram)
🏢 Team Pumpkin
📍 Gurugram