Job description:

Job Description
Role Purpose
The purpose of the role is to drive and improve delivery for mega-gamma/ key growth accounts by providing creative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.
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Do
Delivery Management
Ensure seamless delivery of projects in a Mega – Gamma/ Key Growth Account
Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement
Ensure 100% compliance to Project SLA’s, information security protocols etc (all customer’s contractual obligations)
Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost
Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations




Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement
Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects
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Client Relationship Management
Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business
Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
Identify and close early warnings on a proje

📌 ACCOUNT DELIVERY HEAD (Pune)
🏢 Wipro
📍 Pune