Chief Information Security Officer (CISO)

About the Role
DoubleTick is a WhatsApp Business API–based CRM and enterprise messaging platform serving large regulated enterprises, including leading banks and Fortune 500 brands. We are looking for a CISO to own our end-to-end security and compliance posture — building the security organization, driving certifications and enterprise client security assessments, and running day-to-day security operations across our cloud infrastructure.

Key Responsibilities

Security Strategy & Governance
Define and own the organization-wide information security strategy, policies, standards, and roadmap.
Establish security governance, risk management, and reporting processes for leadership and the board.
Build, mentor, and lead the security and IT compliance team.

Security Compliance & IT Compliance
Lead and maintain compliance certifications: SOC 2 Type II and ISO 27001, including GRC platform operations (Sprinto / Vanta / Drata).
Ensure compliance with Indian regulatory requirements: DPDP Act 2023, CERT-In directives,



RBI cybersecurity and outsourcing guidelines applicable to BFSI clients, and the IT Act.
Own internal and external audits — scoping, evidence collection, gap remediation, and auditor coordination.
Respond to enterprise client security questionnaires, RFP security sections, and vendor risk assessments (BFSI-grade due diligence).
Run the third-party / vendor risk management program, including SBOM and supply chain security reviews.

Security Operations (SIEM / SOC)
Own deployment, tuning, and operations of the SIEM — hands-on experience with Wazuh (or equivalent: Splunk, ELK, QRadar), including agent rollout, rule and decoder tuning, alerting, dashboards, and log retention.
Build incident detection, response, and escalation processes; lead incident response, forensics, and post-incident reviews.
Oversee vulnerability management, periodic VAPT cycles, and patch governance.

Privileged Access Management (PAM)
Design and enf

📌 Chief Information Security Officer (Mumbai)
🏢 DoubleTick
📍 Mumbai