Responsibilities

Engage with end-users to deliver effective technical support and issue resolution.
Diagnose and troubleshoot hardware, software, network, and application problems.
Guide users through step-by-step solutions and provide clear instructions.
Escalate complex issues to higher-level support, maintaining ownership until resolution.
Collaborate with cross-functional teams for prompt issue resolution and effective communication.
Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment.
Continuously improve support processes and stay updated with technology trends.

Profile

Proven Help Desk Technician experience with focus on live chat or telephone remote support.
At least 3 years of technical support experience.
Passion for excellent customer service and helping users.
Excellent written communication skills for explaining complex technical concepts simply.
Proficiency in live chat tools and help desk ticketing systems.
Solid understanding of hardware, software, networking, and operating systems.




Proficiency in Office 365, Windows, macOS, and Exchange Online troubleshooting. Experience with Azure and Intune a plus
Thrives in fast-paced workplace, handling multiple chat sessions.
Strong problem-solving skills, thinking critically under pressure.
Exceptional time management, prioritizing tasks effectively.
Patience, empathy, and positive attitude with end-users.
Basic knowledge of remote desktop tools and techniques.

Skill Set

Live Chat and phone Support Experience
Troubleshooting and Issue Resolution
Customer Service Excellence
Proficiency in Windows, macOS, and Exchange Online Troubleshooting
Technical Knowledge (hardware, software, networking)
Communication Skills (written and verbal)
Help Desk Ticketing Systems
Problem Solving and Critical Thinking
Multitasking and Time Management
Patience and Empathy
Remote Desktop Tools
Collaboration and Teamwork

24*7 shift

Skills: troubleshooting and issue

📌 IT Helpdesk (Delhi)
🏢 Flexis IT
📍 Delhi