Key Responsibilities: First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution - Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service - Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals - Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system - Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities





Required Qualifications

- - Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline
- - Minimum 1-3 years of relevant work experience - Solid written and spoken communication skills
- - Ability to explain complex policies or concepts in time bound manner
- - Excellent customer service skills
- - Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

Selection Process:

1. HR Screening
2. 2 Business Round
3. Offer Discussion

For any further queries and information regarding openings with , please write to us on [email protected] ; or contact us at (phone hidden)

📌 Walk-in || Contact Center Specialist (International voice process) (Noida)
🏢 Careernet
📍 Noida