We are looking for a Business Systems & E-commerce Operations Manager who will act as a bridge between IT, E-commerce, Merchandising, Pricing, and Logistics teams. The role will be responsible for understanding business requirements, translating them into clear IT requirements and documentation, managing merchandising activities across e-commerce portals, supporting pricing analysis, and coordinating logistics-related operational activities.

The ideal candidate should be highly analytical, organized, commercially minded, and comfortable working across multiple business functions.

Role Characteristics

Function: E-commerce / Business Operations / Business Systems
Location: Greater Noida (Kasna)
Employment Type: Full-Time
Experience: 5 - 10 Years

Key Responsibilities

1. IT Requirement Gathering & Documentation

- Work closely with business teams to understand operational and technology requirements.
- Gather, analyze, and document business requirements for IT/technology teams.
- Prepare transparent BRDs, process flows, functional requirements, user stories, and requirement documentation.
- Coordinate with IT, developers, vendors, and business stakeholders to ensure requirements are correctly understood and delivered.
- Participate in testing, UAT, issue identification, and implementation of technology solutions.
- Track open requirements, issues, dependencies, and project timelines.
- Identify opportunities to improve existing systems and business processes through technology.

2. E-commerce Merchandising Management

- Manage and coordinate the merchandising team supporting various e-commerce portals and marketplaces.
- Ensure products are properly listed, categorized, enriched, and maintained across e-commerce channels.
- Monitor product content, images, descriptions, attributes, availability, and promotional information.
- Coordinate with internal teams to ensure new products and updates are launched accurately and on time.
- Monitor portal performance and identify opportunities to improve product visibility, conversion, and sales.
- Establish processes and checks to maintain data and merchandising accuracy across all portals.

3.



Pricing Analysis & Management Support

- Analyze product pricing across e-commerce portals, marketplaces, competitors, and relevant channels.
- Monitor price competitiveness, margins, discounts, promotions, and pricing changes.
- Prepare regular pricing reports and dashboards for management review.
- Identify pricing anomalies and recommend corrective actions.
- Support the business in developing effective pricing and promotional strategies.
- Work with merchandising, sales, finance, and management teams to ensure pricing is aligned with business objectives.

4. Logistics & Operational Support

- Support logistics-related activities associated with e-commerce and online orders.
- Coordinate with logistics, warehouse, customer service, and e-commerce teams to resolve operational issues.
- Monitor order fulfillment, shipment status, cancellations, returns, and other logistics KPIs.
- Identify recurring operational issues and work with relevant teams to improve processes.
- Support reconciliation and reporting related to orders, shipments, returns, and inventory.
- Help establish efficient processes between e-commerce platforms, ERP, warehouse, and logistics systems.

5. Reporting & Business Analytics

- Develop and maintain regular MIS reports and dashboards covering:
- E-commerce sales
- Product performance
- Pricing
- Inventory
- Orders and fulfillment
- Returns and cancellations
- Logistics performance

- Analyze data to identify trends, gaps, and improvement opportunities.
- Providen actionable insights to management rather than only reporting data.
- Support management with ad-hoc analysis and business decision-making.

Key Skills & Competencies

- Strong analytical and problem-solving skills.
- Excellent understanding of e-commerce operations and merchandising.




- Ability to gather and document IT/business requirements.
- Strong Excel/Google Sheets skills; knowledge of Power BI or similar BI tools is an advantage.
- Understanding of ERP, e-commerce platforms, marketplaces, APIs, and system integrations is preferred.
- Good understanding of pricing, margins, promotions, and competitive analysis.
- Ability to coordinate effectively with IT, business, merchandising, warehouse,logistics, and management teams.
- Strong communication and documentation skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Abilityto work independently and drive issues to closure.

Preferred Experience

- 5 - 10 years of relevant experience in e-commerce operations, business analysis, merchandising, IT coordination, or a similar cross-functional role.
- Experience working with multiple e-commerce portals/marketplaces is preferred.
- Experience in ERP/e-commerce system implementation or enhancement projects is an advantage.
- Experience in pricing analysis, product catalog management, or logistics operations is preferred.

Key Performance Indicators (KPIs)

The success of this role will be measured through:

- Timely and accurate completion of IT requirement documentation.
- Reduction in requirement gaps, rework, and business/IT communication issues.
- Accuracy and timeliness of e-commerce product merchandising.
- Improvement in product content quality and portal readiness.
- Pricing accuracy and competitiveness.
- Timely identification and resolution of pricing issues.
- Improvement in order fulfillment and logistics processes.
- Accuracy and timeliness of management reporting.
- Successful completion of cross-functional improvement initiatives.

Ideal Candidate Profile

The ideal candidate is someone who can understand business problems, work comfortably with technology teams, analyze data, manage e-commerce merchandising, and drive operational improvements. This is a hands-on, cross-functional role requiring strong ownership, analytical thinking, and the ability to convert business requirements into measurable results.

📌 Business Systems & E-commerce Operations Manager (Greater Noida)
🏢 InnoAge
📍 Greater Noida