Roles and Responsibilities :
- Provide exceptional customer service to clients through phone calls, emails, or chats in a timely and qualified manner.
- Resolve customer complaints and issues in a fair and efficient way, escalating complex problems when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, resolution rates, and first-call resolution.
Job Requirements :
- B2 level Spanish language proficiency (written & spoken).
- 0-5 years of experience in international voice process or similar role.
- Strong communication skills with excellent verbal fluency in English.
- Ability to work flexible shifts including evenings, weekends, holidays.
📌 Spanish Customer Support - US Banking Process (Noida)
🏢 Mopid
📍 Noida