Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy perks, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Role Summary

The IT Command Center Analyst serves as the nerve center of enterprise operations, responsible for real-time monitoring, incident triage, and coordination across technical and business teams. This role ensures operational continuity, rapid issue resolution, and proactive risk mitigation across critical systems and services.
- Primary Responsibilities:
- Incident Management and Triage
- Triage incoming issues using structured severity and priority frameworks
- Coordinate resolution efforts across IT,



automation, software, and business teams
- Observability
- Track queue performance, call volumes, and system health using dashboards and analytics tools.
- Escalate anomalies and outages to appropriate teams and vendors.
- Participate in daily standups and war room sessions to assess and resolve high-priority incidents
- Reporting and Documentation
- Maintain detailed issue logs including timestamps, reporter details, station IDs, and error messages
- Generate daily/weekly/monthly performance reports and incident summaries
- Support audit and compliance documentation efforts
- Communication and Coordination
- Serve as a liaison between technical teams, business stakeholders, and external vendors to drive collaboration for restoration/resolution for outages
- Facilitate incident communication and ensure timely updates to impacted parties
- Participate in cross-functional meetings to

📌 Software Engineer- Command Center Analyst (Bengaluru)
🏢 UnitedHealth Group
📍 Bengaluru