Location: Kolkata, Ballygunge (Hazra)
Experience:
- 2-4 years of experience in Back Office, Order Processing, Logistics Coordination, Customer Support, or Operations.
Key ResponsibilitiesOrder Processing
- Process customer orders accurately and ensure timely execution.
- Verify order details and coordinate with internal teams.
- Track order status and resolve processing issues.
Logistics Coordination
- Coordinate with courier partners and logistics providers for timely dispatch and delivery.
- Monitor shipments and update delivery status.
- Resolve logistics-related queries and delays.
Dashboard & Data Management
- Operate and update online dashboards with order, inventory, and dispatch details.
- Maintain accurate records using Google Sheets and MS Excel.
- Prepare daily, weekly, and monthly MIS reports.
Customer Interaction
- Handle customer concerns professionally and ensure prompt resolution.
- Maintain excellent customer service standards.
Administrative Support
- Coordinate with the warehouse, sales, and operations teams.
- Maintain documentation related to orders, dispatches, and inventory.
- Ensure accuracy in data entry and reporting.
EligibilityQualification
- Graduate in any discipline.
Experience
- Experience in the Apparel, Garment, Fashion, Retail, or E-commerce industry will be preferred.
Required Skills:
- Order Processing
- Logistics Coordination
- Dashboard Management
- Google Sheets
- MS Excel (VLOOKUP, Pivot Tables preferred)
- Data Entry & MIS Reporting
- Customer Service
- Valuable English Communication (Written & Verbal)
- Attention to Detail
- Time Management