Role Profile:

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Major role of the SME would be floor support, team management, client management, audit, Process Improvement, Data analysis etc.

Should be experienced as a Team Leader / SMEs. Should have well understanding of work of a TL / SME - such as Performance Management, Coaching and Development, Handling Escalations, Operational Oversight, Employee Engagement, Reporting, Team Management (including Shrinkage, Attrition, Team Briefing, one-on-one sessions, Conflict Management etc), Client Mangament, Call Audit and Process Improvement etc.

Skills:
If External - 1. People Management & Leadership skill, 2. Operational & Analytical Skills, 3. Client & Process Proficiency.

Team Size:
- 20

Qualifications:
- Graduate

Experience:
- 1 year of experience as TL

Advantages:
- Paid sick time
- Provident Fund

Application Question(s):
- Excel Skill

Education:
- Bachelor's (required)

Experience:
- BPO: 1 year (required)

Shift availability:
- Day Shift (required)

Work Location: In person

📌 Team Lead (Gurugram)
🏢 Worxpertise (Edge Business Solutions
📍 Gurugram