This role will have the responsibility of providing hosting operations support for the APAC managed on-prem and cloud infrastructure. The role will manage a team of 4 located in India, Australia, and China. Cloud certifications and strong cloud experience is a must.
The APAC IT Infrastructure Manager responsibilities include:
- Builds and maintains strong relationships, acting as a liaison between internal staff and the BU internal customers
- Provides transparent communication on both a strategic and an operational level to BU and GBS personnel
- Provides leadership to APAC Global Hosting personnel (both internal and third party) in the performance of operations and support to include configure, deploy, support and troubleshoot related responsibilities
- Refines and approves Standard Operating Procedures (SOP’S) for traditional and cloud operations.
- Provides input and builds out the service catalog to better meet business needs
- Develops, shares, and leverages best practices across the Global Hosting organization
- Monitors the effectiveness of the delivery of APAC Global Hosting services using metric based KPI’s and implements process revisions to drive continuous improvement.
- Works with GBS peers and Divisions on annual Technology Planning Process (TPP), and divisional VSPs, GBS VSPs and budget
- Assures It Operations Support services are reliable, productive, and resilient in response to business needs
- Implements common ITIL/ITSM processes as defined by the ITSM Process management team
- Facilitates a capacity planning process to align traditional and cloud capacity with Business Unit demand and identify consumption reduction opportunities to minimize costs.
- Ensures Standard Operating Procedures and deployed configurations are consistent with security policies and high availability service level objectives.
- Provides for accurate and complete configured item data within the appropriate tooling
- Vendor and 3rd Party Supplier Engagement:
- Interfaces wi