Summary of the Job:
The Technical Lead is responsible for providing technical leadership, governance, and operational oversight across a dedicated customer technology estate. Acting as the primary technical authority for the customer setting, the role ensures the stability, performance, security, and continual improvement of the supported infrastructure and services.The Technical Lead serves as the highest technical escalation point for the Service Desk and operational support teams, providing hands-on technical expertise across Microsoft technologies, infrastructure platforms, networking, and end-user computing services. The role is accountable for technical governance, solution review, problem investigation, change assessment, and the identification of opportunities to improve service quality and operational resilience. Working closely with Service Delivery, operational teams, and third-party suppliers, the Technical Lead ensures technical standards are maintained, risks are effectively managed, and customer services remain aligned to operational and business requirements.:




Key Responsibilities:
- Act as the technical owner for the customer technology estate.
- Maintain oversight of the supported infrastructure, platforms, systems, and operational services.
- Ensure technical standards, best practices, and operational procedures are consistently followed.
- Review technical implementations and provide guidance to support teams where required.
- Identify technical risks, service vulnerabilities, and improvement opportunities.
- Act as the highest technical escalation point for Service Desk and operational support teams.
- Provide hands-on support for complex technical incidents and service issues.
- Support the diagnosis and resolution of infrastructure, networking, and Microsoft technology-related problems.
- Assist with technical investigations involving recurring issues, service degradation, or operational risks.
- Provide technical guidance and knowledge tr

📌 Technical Lead (Vadodara)
🏢 Paul mason consulting
📍 Vadodara