At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career chance that will light a fire within you.

So,what’s theroleall about?

The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions.

How will you make an impact?
- Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D; expert resources.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.




- Evaluate documented resolutions and analyses trends for ways to prevent repeated future problems.
- Prioritize, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies.
- Administer support/system maintenance activities in accordance with instructions provided by the Customer Support Team Leader and Management.
- Assist and/or provide guidance to junior members of the team.
- May need to participate in the weekend/On Call support coverage.

Have you got what it takes?
- 3+ years of Strong knowledge of Windows, Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues.
- Experience building and

📌 Support Engineer (Pune)
🏢 NICE
📍 Pune