Responsibilities & Key Deliverables

Preferred Industries

Automobile

Farm Sector

Tractor

Education Qualification

Diploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Diploma in Engineering in Automobile; Bachelors of Technology in Mechanical; Bachelors of Technology in Agriculture; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture; Bachelor of Engineering in Automobile

General Experience

Overall 10-15 Years (State CCM and CCM

Critical Experience

Experience of minimum 10-15 years in Customer Care (Tractor/Automobile.Experience handling 3-4 States in Customer Care function.Handling Team size of minimum 8-10 (CCMs/SCCMs.Exposure of Farm Industry and Customer Behaviour

System Generated Core Skills

Consumer Marketing

Marketing Communication

Customer Analysis

Customer Relationship Management (CRM)

Financial Concepts

Networking

Product Knowledge & Application

Product Management

Service Management





Service Initiatives & Campaigns

Service Business Planning

Network Administration

Continuous Process Improvement

Revenue Management

Financial Management

Budgeting & Costing

Customer Orientation

Employee Satisfaction Index (ESI)

Consumer Insighting

Customer Journey Mapping

Issue Management

Quality Assurance (QA)

Customer Sensitivity

Quality Tools

Six Sigma

Root Cause Analysis

Diagnostic Tools

Training & Development

Program Development

Competitor Analysis

Marketing Intelligence (MI)

Marketing

Program Management

Performance Management

Market Research

Business Planning

Project Planning & Execution

Market Intelligence

SAP Invoice management (SIM)

Billing

Credit Management

Designing Review Mechanism

Profitability Management

System Center Configuration Manager (SCCM)

Capability Building

Sales

Escalations Management

Team Management

Job Segment: Engineer, Engineering

📌 Graduate Agri Trainee (Kolkata)
🏢 Mahindra & Mahindra
📍 Kolkata