Description:
Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work workplace with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
- The Role:
- What you’ll be doing:
- Advanced Troubleshooting:
- Provide second-level support for escalated issues from internal and external stakeholders, utilizing advanced troubleshooting techniques to diagnose and resolve complex streaming and infrastructure problems within SLA.
- Perform deep analysis to identify the root cause of recurring or critical issues.

Incident Management:
- Lead the incident response for high-priority or complex issues, ensuring quick resolution and mínimal impact to any events.




- Coordinate with DAZN operations and Engineering teams to manage and resolve incidents efficiently.

Root Cause Analysis and Preventive Action:
- Conduct in-depth Root Cause Analysis (RCA) for critical incidents, documenting detailed findings and implementing preventive measures.
- Develop and refine processes and workflows to prevent the recurrence of similar issues.

Mentorship and Training:
- Provide guidance and mentorship to Streaming Support Engineers, helping them to develop their troubleshooting skills and technical knowledge.
- Conduct training sessions for Streaming Support Engineers on new tools, processes, and emerging streaming technologies.

Collaboration with OEMs and Third-Party Vendors:
- Act as the primary point of contact for OEMs and third-party vendors for complex issues, ensuring they provide the necessary support and that their solutions meet our operational standards.
- Collaborate on software or hardware upgrades, ensuring the

📌 Lead Streaming Engineer (Hyderabad)
🏢 DAZN Software
📍 Hyderabad