Job Description (JD) - Telecaller / Patient Coordinator

Organization: Calida Rehab Pvt. Ltd.
Position: Telecaller
Department: Admissions & Client Relations
Location: Pune, Maharashtra
Employment Type: Full time

Job Summary

Calida Rehab is looking for a compassionate, confident, and result-oriented Telecaller to handle inquiries from patients and their families regarding our psychiatric, mental health, and de-addiction rehabilitation services. The Telecaller will be responsible for managing inbound and outbound calls, counseling prospective clients about available programs, scheduling assessments, and supporting the admission process.

Key ResponsibilitiesCall Handling & Lead Management
- Attend incoming calls from prospective patients, families, and referral partners.
- Make outbound calls to inquiries received through websites, social media, job portals, and other sources.
- Explain Calida Rehab's treatment programs, facilities, and admission procedures.
- Follow up with leads and maintain regular communication until admission closure.
- Maintain a professional, empathetic,



and confidential approach during all interactions.

Admission Support
- Coordinate patient assessments and appointments with counselors and doctors.
- Collect basic patient information and maintain accurate records.
- Assist families in understanding treatment plans, costs, and admission requirements.
- Support the admission and onboarding process for new patients.

Data Management & Reporting
- Update CRM, Excel sheets, and lead management systems regularly.
- Maintain records of calls, follow-ups, and admission status.
- Generate daily, weekly, and monthly call reports.
- Ensure proper documentation of all inquiries and conversions.

Relationship Management
- Build trust and rapport with patients and their families.
- Coordinate with psychiatrists, psychologists, counselors, and administrative staff.
- Maintain positive relationships with referral agencies and healthcare partners.

Qualific

📌 Tele Caller Executive (Sus)
🏢 Calida Rehab
📍 Sus