This role requires solid leadership, planning, and problem-solving abilities to ensure exceptional service to our partner clinics and customers.

Key Responsibilities
- Lead, supervise, and manage the daily activities of the field executives and logistics team.
- Plan and optimise daily pickup and delivery schedules to ensure timely movement of dental cases.
- Monitor field staff attendance, productivity, route efficiency, and performance.
- Coordinate with Production, CAD/CAM, Customer Support, and Sales teams to prioritise urgent deliveries.
- Ensure all dental cases are collected and delivered safely while maintaining complete documentation and chain of custody.
- Resolve operational issues, delivery delays, and customer complaints promptly.
- Track daily logistics operations using reports and maintain accurate records of pickups, deliveries, pending cases, and turnaround times.
- Train, mentor, and evaluate logistics personnel while promoting discipline and accountability.
- Manage vehicle utilisation, maintenance schedules, fuel consumption, and logistics-related expenses.




- Develop and implement standard operating procedures (SOPs) to improve operational efficiency.
- Ensure compliance with company policies, safety standards, and quality procedures.
- Coordinate manpower allocation based on workload and business requirements.
- Prepare daily, weekly, and monthly logistics performance reports for management.
- Continuously identify opportunities to improve delivery timelines, reduce costs, and enhance customer satisfaction.

Required Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations, or a related field.
- 2-5 years of experience in logistics or operations management, with at least 1 year in a team leadership role.
- Experience in healthcare, dental, medical devices, diagnostics, or laboratory logistics will be an added advantage.

Required Skills:
- Strong leadership and team management abilities.
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📌 Logistics Head (Mangolpuri)
🏢 Smileworks
📍 Mangolpuri