Join our Team:
About this opportunity:
Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality frameworks, tools & processes enabling strategy execution. You will be responsible for developing and implementing creative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.
- What you will do:
- Implement delivery models, frameworks, transformative ways of working to support global efficiency and profitable growth.
- Performance management including monitoring, measuring, and analysing domain performance. Continuously drive efficiencies culture, automation, continuous improvements, and excellence in service delivery
- Drive various operational reviews, Monthly Business Reviews/Governance across Business Units
- Performance analysis and benchmarking across domains, units and related industries driving best practices
- Managing ML,



AI and automation for data analytics, to an existing service and driving actions through the delivery flows.
- Adhere diligently to group, legal, financial directives, and data security and privacy
- Work closely with senior stakeholders on high-impact initiatives/guidelines
- The skills you bring:
- Education: Bachelor’s degree or higher - B.Tech/M.Tech and MBA (preferred)
- 5+ years of qualified experience in Business Operations, Strategy, Consulting, Automation, AI & Analytics across Telecom, IT and related domains
- Skills: Strong storytelling, analytical and problem-solving abilities; proficiency in Microsoft Tools
- Knowledge Sharing and Collaboration Skills.
- Data Analytics, Financial Acumen & AI/ML Concepts.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before

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