About Xpanse Coffee:
Xpanse Coffee is a dynamic and innovative coffee brand born in Goa & being bought up in India, committed to revolutionizing the way India experiences coffee. We bridge the gap between premium quality and affordability, offering a range of beverages tailored to up-to-date, fast-paced lifestyles.

With a focus on convenience, technology, and sustainability, Xpanse Coffee caters to young professionals, students, and coffee enthusiasts who value exceptional taste and seamless service. Our mission is to make high-quality coffee accessible to everyone, be it through our thoughtfully designed stores, robust delivery network, or cutting-edge technology platforms.

Key Responsibilities:
Training & Development:
- Develop and execute structured training programs for new hires and existing staff, covering customer service, product knowledge, and operational procedures.
- Conduct hands-on training sessions for baristas, café managers, and service staff on coffee brewing techniques, food safety, and quality standards.
- Implement soft skills training (communication, teamwork,



problem-solving) to enhance customer interactions.
- Create training modules for POS system operations, cash handling, and inventory management.

Operational Excellence & Compliance:
- Ensure that all training aligns with FSSAI food safety standards, hygiene practices, and brand policies.:
- Regularly audit café performance to identify areas for improvement and conduct refresher training programs where needed.
- Work closely with store managers to reinforce best practices and troubleshoot operational challenges.

Employee Engagement & Performance Coaching:
- Conduct one-on-one coaching and performance evaluations to track employee progress and identify development opportunities.
- Develop leadership training programs for café managers to enhance their management and decision-making skills.
- Establish a positive learning culture within the company to encourage skill development and continuou

📌 Cafe Crew Trainer (Delhi)
🏢 Xpanse Coffee
📍 Delhi