Job Requisition ID #

26WD99870

Position Overview

You will join the Technical Adoption group within Customer Success Management and help foster a culture that values career development, collaboration, accountability, and high performance. This leader should be comfortable guiding the team through change, translating strategy into execution, and creating an environment where specialists are supported, motivated, and empowered to deliver customer value.
- Roles and Responsibilities- Manage processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products
- Lead with a balance of empathy, accountability, and operational rigor, ensuring the team remains motivated while continuously improving how Technical Adoption services are delivered at scale
- Measure and monitor performance against team goals and adoption service outcomes including customer experience, delivery quality, and value realization indicators
- Direct investigation and ensure resolution of all escalated issues related to service delivery,



operational execution and customer satisfaction
- Coach and develop team members through ongoing feedback, growth conversations, and individualized development plans that build capability and support long-term team performance
- Help the organization evolve in a practical and sustainable way by creating clarity, reinforcing priorities, and translating strategy into executable team plans
- Manage team capacity, workforce planning, and budget inputs in partnership with senior leadership, using demand trends, delivery volume, and business priorities to inform staffing, coverage, forecasting, and resource allocation decisions
- Engage and collaborate with the customer success organization to communicate operational details and provide information on adoption service effectiveness
- Drive communication across the organization, ensuring new information is coordinated with support teams, partner teams, and relevant stakeholders
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📌 Manager, Technical Adoption, India (Bengaluru)
🏢 Autodesk
📍 Bengaluru