Job description:
Location - Bhopal

Experience -0 to 5 years

Education - B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree /

Any Specialisation

Salary - (As per the experience and Interview)

About the Role

We are looking for a Software Support Executive to support ERP (eR4u), assist clients, resolve technical issues, and ensure smooth usage.

Responsibilities

■ Conduct online training sessions for newly onboarded clients.

■ Answer to the customers' technical issues through calls (inbound & outbound)

■ Diagnose, troubleshoot, and identify solutions to resolve customer issues.

■ Follow standard procedures for the proper escalation of unresolved issues to the

appropriate internal teams.

■ Provide prompt and accurate feedback to customers.

■ Ensure proper recording and closure of all issues.

■ Prepare accurate and timely reports.

■ Document knowledge in the form of knowledge base tech notes and articles
.(and update articles regularly)





Maintain proper issue tracking records

Requirement

■ Should have knowledge in the software industry & Call based Client support

■ High customer and service orientation

■ Proven working experience in technical support,

■ At best, practical help desk or customer support experience

Skill:
■ Solid problem-solving skills.

■ Excellent client-facing skills.
Knowledge of MS Office (Excel)
Ticketing tools knowledge
Multitasking & ability to work under pressure

Work Location: In person

Work Details

Location: Bhopal (Work from Office)

Working Days: 6 Days a Week

Working Hours: 9 Hours Shift

Shift: Rotational (including Sundays)

Immediate joiners preferred

Work Location: In person

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Software Support Executive (Bhopal)
🏢 eR4u Technologies
📍 Bhopal