Job Information

Date Opened
- 06/23/2026

Job Type
- Full time

City
- Perungudi

State/Province
- Tamil Nadu

Country
- India

Zip/Postal Code
- 600096

Industry
- Technology

End User Support
- Provide first-level (L1) support for hardware, software, operating systems, printers, scanners, and peripheral devices.
- Log, categorize, prioritize, track, and resolve incidents and service requests through the ticketing system.
- Escalate unresolved issues to the IT Infrastructure SME as per the defined escalation process.
- Endpoint Management
- Provision and configure laptops, desktops, and peripherals.
- Perform software installation, updates, and standard configuration activities.
- Assist with patch deployment and endpoint compliance activities.
- Maintain endpoint inventory and asset records.
- Identity & Access Management
- Create, modify, and disable user accounts as approved.
- Support password resets, MFA enrollment,



and user onboarding/offboarding activities.
- Execute Joiner, Mover, and Leaver (JML) activities as per approved procedures.
- Collaboration & Communication Support
- Support Microsoft Outlook, Teams, OneDrive, SharePoint, Zoom, and other collaboration tools.
- Assist users with mailbox access, shared folders, distribution lists, and conferencing issues.
- Operational Activities
- Perform daily health checks of endpoints and critical services.
- Coordinate with vendors for hardware replacements and support calls.
- Support IT asset audits and inventory verification.
- Maintain documentation related to tickets, installations, and user support activities.
- Reporting
- Update ticket status and maintain SLA compliance.
- Provide inputs for monthly service reports and operational reviews.

📌 IT Support Engineer (Perungudi)
🏢 SRM Technologies
📍 Perungudi